Set includes (1) Tin Candle Net Wt. 3 oz / 85 g & (1) Soap
Net Wt. 5 oz / 140 g
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Shipping Policy
SHIPPING
All orders offer flat shipping rates and we strive for orders to be delivered within 5-7 business days. Orders over $75 ship for free. Your order will be processed through USPS - often by Priority Mail. We also offer local pick up at our Berkeley store for free if you choose that option when adding products to your cart.
Refund Policy
ACCEPTED FORMS OF PAYMENT
Our online store accepts credit card payments via Mastercard, Visa, American Express, and Discover. We also accept payment via PayPal. Please note that sales tax will be added to all web store orders delivered within the state of California.
CHARGES TO YOUR CREDIT CARD OR PAYPAL ACCOUNT
Your card is charged when you place your order. This payment reserves your place in the queue of waiting customers and guarantees that all orders are filled in the sequence received.
If an item you ordered is out of stock, we may contact you by email to offer you the option of selecting a substitute for immediate shipment. If you prefer not to accept a substitute or wait for the item you requested, you may cancel your order and receive a full refund.
ORDER CONFIRMATION
We receive and process web orders 5 days a week. An email confirmation notice is sent automatically to the address you provided as soon as we receive your order. If you fail to receive this notice, it may have been filtered out by your email account or internet service provider.
All discounted sales are FINAL. Refunds are allowed only if product is received damaged. Please see Return/Exchange Policy below.
Cancellation / Return / Exchange Policy
ORDER CHANGES AND CANCELLATIONS
We process orders very quickly, but we can sometimes modify an order once the fulfillment process has begun. If you want to reach us about changes to your order, please call us at 510-666-1346 during business hours, 10-6 PST Monday-Saturday) or send us an email (at all other times) as soon as possible. We are glad to make changes if we can do so before your purchase has shipped.
Except in cases of damage, we do not cover the cost of returns. Returns/Exchanges are accepted with a written request within 7 days of delivery and product must be returned unused and in original packaging.
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