Paua Shell, Half Moon Cabochon Earring

Cancellations

Cancellations can only be effective if I receive your email request within 1 hour of  receiving your order, so please be aware! Returns are not offered, so please choose carefully. I will do my best to package your items safely and correctly in every order.  However, occasionally, problems do occur.

If items were damaged during shipping

I will repair or replace any item damaged during shipping; but damaged item(s) will need to be returned to M Designs. Damages must be reported within 24 hours of delivery receipt of merchandise by sending an email to:  Mhdesigns1016@gmail.com.  I will email a pre-paid shipping label to mail back the product for a comparable item.  Damages reported outside the 24 hour timeframe can still be exchanged but customer will be responsible for return shipping costs.  

Exchange Policy

Exchanges

• Exchanges are offered on product within 7 days of receipt.
• Please email Mhdesigns1016@gmail.com for authorization to exchange.
• Merchandise must be returned in new condition.
•  A 10% restocking fee will be charged.
• Returned item (s) will be substituted for alternate merchandise upon receipt of the returned product.
• Customer will be charged according to price differences.
• Customer will be responsible for all shipping charges.
• One-of-a-kind items will be exchanged for a similar item at a similar price, based on what's in stock at the time of the exchange.  If you specify a more expensive, available item, you (customer) is responsible for paying the difference before I ship the item.