Once Upon A Fairytale (428 Piece Wooden Jigsaw Puzzle)

Need to return something you purchased? We will accept any item as a return as long as it has been less than 60 days since your purchase date. To be eligible for a return, your item must be unused, unopened, and in the same condition that we shipped it. It must also be in the original box AND sealed in the original shrink-wrap. Gift certificates are non-returnable. We also require a receipt or proof of purchase to complete your return. To start the returns process, please email help@nautiluspuzzles.com stating the reason for your return and requesting a return shipping label. Please note: All shipping costs will be deducted from the refund issued for your return. Refunds Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days. Alternatively, you can request a store credit that you can use to apply to a future order. Store credits have no expiration date and can be used to cover the costs of products purchased and/or shipping costs. Late or missing refunds (if applicable) If you haven’t received a refund, check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at help@nautiluspuzzles.com. Exchanges We will gladly replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at help@nautiluspuzzles.com Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will have to send the refund to the gift giver. Shipping You will be responsible for paying for your own shipping costs for returning your item (although a return shipping label may be provided). All shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. International Returns We cannot provide prepaid return labels for addresses outside of the U.S. As a result, international customers are responsible for return shipping. Please request the address to send your return to by contacting help@nautiluspuzzles.com. Be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address registered on Nautilus Puzzles, and your order reference number. We recommend keeping your return tracking information for international returns until your refund has been issued.