Nugget amethyst bracelet

Crystal Vibez LLC Cancellation/Return/Exchange Policy Thank you for shopping with Crystal Vibez LLC. We strive to provide high-quality products and a positive shopping experience. Please review our strict policy for cancellations, returns, and exchanges below:

Cancellation Policy

• Order Cancellation: Orders can only be canceled within 24 hours of placement. To request a cancellation, please contact us at crystalvibezshop@gmail.com as soon as possible.
• Processing Time: If your order has already been processed or shipped, it cannot be canceled.

Return Policy

• Return Window: Items must be returned within 14 days of the purchase date.
• Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Final Sale Items: All sale items, gift cards, and personalized products are non-refundable.
• Opened Consumables: Any opened consumable products, such as oils, sprays, or lotions, are not eligible for return or refund.
• Damaged Items: Products damaged due to misuse or mishandling are not eligible for return or refund.

Return Process

1. Request a Return: Contact our customer service team at crystalvibezshop@gmail.com with your order number and reason for the return within the return window.
2. Return Authorization: Once your return is approved, you will receive instructions on how to send your item back.
3. Shipping Costs: Customers are responsible for paying the shipping costs for returning their items. Shipping costs are non-refundable.
4. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the return criteria.
5. Refund Approval: If your return is approved, we will process your refund to your original method of payment within 7-10 business days.

Partial Refunds

• Damaged or Defective Items: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account and then contact your credit card company. It may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at crystalvibezshop@gmail.com.

Exchange Policy

• We do not offer exchanges. Only refunds are available if the item meets the return criteria.

Contact Information

For any questions about our cancellation, return, and exchange policy, please contact our customer service team at crystalvibezshop@gmail.com.