Highly concentrated formula; enriched with raw organic shea and mango butter, vitamin e, castor oil and protein. Provides amazing softness, manageability and shine for natural and chemically treated hair. Helps to perfect twist-outs, define curls, and moisturize dread locks, all while giving your hair a gentle hold. Vegan-friendly.
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Shipping Policy
1. Shipping Methods: We offer different shipping options to suit your needs, including standard shipping, expedited shipping, and express shipping.
2. Processing Time: Once you place an order, we aim to process and ship it within 1-2 business days. Keep in mind that during busy times, it may take a bit longer.
3. Shipping Costs: Shipping costs are calculated based on factors like the weight, size, and destination of your order. You'll see the shipping fee at checkout before you complete your purchase.
4. Delivery Time: The estimated delivery time depends on where you're located and the shipping method you choose. Generally, orders within the United States arrive within 3-7 business days.
5. Tracking: We provide order tracking so you can keep an eye on your package's journey. Once your order is shipped, we'll send you a tracking number so you can stay updated.
6. Lost or Damaged Packages: If your package gets lost or arrives damaged, don't worry! Just reach out to our customer support team, and we'll work with you to sort it out.
Refund Policy
1. Eligibility: To be eligible for a refund, please make sure to reach out to us within 30 days of receiving your order.
2. Return Process: If you're not satisfied with your purchase, contact our customer support team. They'll guide you through the return process and provide you with the necessary instructions.
3. Condition of Returned Items: To qualify for a refund, the items must be unused, in their original packaging, and in the same condition as when you received them.
4. Refund Method: Once we receive and inspect the returned items, we'll process your refund. The refund will be issued to the original payment method used during the purchase.
5. Return Shipping: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our end.
6. Non-Refundable Items: Certain items may not be eligible for a refund, such as perishable goods or items explicitly marked as non-refundable. Please check the product description or contact us for more information.
7. Partial Refunds: In some cases, a partial refund may be issued if the returned items are not in their original condition or if they are missing parts. Remember, it's always a good idea to reach out to our customer support team if you have any questions or concerns about the refund process.
Cancellation / Return / Exchange Policy
Unfortunately, we have a strict no return, cancellation, and exchange policy in place. Once an order is placed, it cannot be canceled or modified. Additionally, we do not accept any returns or exchanges on our products. We understand that circumstances may arise where you may want to cancel, exchange, or return an item, but due to various reasons, we are unable to accommodate those requests. We apologize for any inconvenience this may cause. If you have any other questions or concerns, feel free to contact us.
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